Terms and Conditions

Copyright and Trademarks

This site and the data contained in it are covered by copyright. Copyright in the site, concepts, databases, logos etc. the property of Mimosa Park Holdings ATF Mimosa Trust. Trademarks such as product names, brand names and logos are the property of Mimosa Park Holdings ATF Mimosa Trust. Use of any intellectual property on this site is subject to getting written consent from Mimosa Park Holdings ATF Mimosa Trust

Please take a few moments to sign-up as a customer, this will help us to dispatch your orders quickly in the future. You will create a customer username & confidential password. It is possible to order without creating a new account by checking out as a guest.

Payments

All payments are made through PayPal. However, if you would like to pay via direct deposit, please call 1300 895569 and we will organize that with you. Payment in full must be finalized before dispatch of goods.

Prices and Currency

All prices are in Australian Dollars. All prices are correct. Byron Esencia reserves the right to change these prices at any time without notice.

Returns and Refunds

If you decide our products aren’t right for you for any reason, simply send back any remaining product within 14 days of receiving to 390 Terania Creek Road, The Channon NSW 2480 and we will refund the price of the product(s). And yes you can get a refund even if you’ve opened it and used some of the products!

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order please contact us on 1300 895 569 and we will do our utmost to resolve any issue.

Should you wish to make a claim relating to your product either damaged in transport or incorrect goods received, we advise that you do so within 24 hours of receiving your goods by telephone or email.

Shipping

Flat rate shipping of $9.90 per order. Orders over $85 will receive free standard postage with Australia Post. Byron Esencia reserves the right to end or change this free shipping offer at any time. Orders are filled through Australia Post with an estimated shipment time of 3-10 business days.

Please note that shipment is not guaranteed by Byron Esencia or Australia Post. Once Australia Post has marked your parcel “Delivered” Byron Esencia cannot take responsibility for it or make guarantees on behalf of Australia Post. If you would like to opt for insurance for your parcel, note you can select this when placing your order.

We endeavor to ship orders to destinations in Australia within two working days of placing your order. As our products are made fresh however, at times it may take longer according to demand. When your order is shipped, we will notify you by email with your tracking number for your reference.

As we like to spend time with our family and friends over the holiday season, please note that any orders placed from December 19th to January 9th will not be shipped until the week commencing after the 9th January. There may be a slight delay in postage at this time. Thank you for understanding.

This Shipping policy is valid within Australia only. For international shipping enquiries, please contact us at info@byronesencia.com.au

Privacy Policy

Byron Esencia is committed to ensuring your privacy and security. Any interaction with this site will be discreetly and confidentially handled.

At Byron Esencia we collect personal information from you when you place an order. The information gathered includes Name, contact number, email address and postal address. It is necessary for us to retain a copy of your order with personal information for future reference. We do not keep credit card details. All of our online sales are billed through PayPal, using their secure server data. For more information regarding this, please view PayPal’s website.

By ticking our “subscribe to newsletter box” on check out, you are allowing us to use your given email address for this purpose. If you would like to unsubscribe from our mailing list, you may do so at the bottom of the email.

We do not share or sell your personal information with any other parties. The information provided to us is used for confirmation of order, postal tracking and delivery, and contacting you.

Security

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

By using Byron Esencia website and opting to provide us with your information, you agree to provide to this Privacy Policy. As we continue to expand our website and explore new security standards, our privacy policy can be updated sporadically so please check back regularly.